Refund policy

Return & Refund Policy Overview

Please refer to our customer policy for all our policies.

Due to hygiene and food safety reasons, we cannot accept returns of goods, please be sure of your order before placing it online. Our refund policy is designed to handle situations where you receive extremely damaged goods.

Refund Policy

We have specific conditions under which refunds are issued:

Refund or Replacement Conditions: Refunds are only issued for damaged or expired goods. Once the issue is verified, you will be refunded, and the incident will be tracked in our system.
Change of Mind: Please take care when purchasing, as our products are perishable goods. Unfortunately, we cannot offer refunds based on a change of mind or if the product is not to your taste. We appreciate your understanding and encourage you to review your selections carefully before finalising your order.

Incorrect Details: Unfortunately, we cannot refund fees or orders if the address or contact details were entered incorrectly at the time of purchase. You are able to change your address details with the courier once the order has been placed and you receive further tracking information.
Returned Orders: We reserve the right to refuse a refund if the order is returned to us or refused at delivery for reasons outside of our control.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns of goods due to hygiene and food safety reasons. Please get in touch with us at ecommerce@prestat.com if you have questions or concerns about quality issues. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
You will only be refunded on your original payment method. Please remember it can take up to 14 business days for your bank or credit card company to process and post the refund.