Shipping policy
Prestat is committed to ensuring your beautiful gifts and treats are delivered in perfect condition. We will pack your chocolates with protective bubble wrap in a plain brown box to keep your gifts a secret until you give them.
Orders are usually shipped the next working day (excluding weekends and Bank Holidays) after your order is successfully processed. You will receive an email containing a tracking number once your parcel is on its way.
Please note at busy times, including Christmas and Easter; shipping may take slightly longer.
Tracking Numbers
We will provide a tracking number for your parcel once it is dispatched, which you can use to track your package.
Orders are usually shipped the next working day (excludes Saturday & Sunday).
Special Notices
When the temperature in London exceeds 25 degrees, we may delay shipments and turn off the option for next day delivery.
Your order will be shipped in an unmarked box, and is not protected against excessive heat. Please bear in mind that any international order may be subject to delays at customs, and depending on where you are in the world, this could mean they could be exposed to the heat.
Changes to your order
We aim to ship orders as soon as we can, so we cannot guarantee any changes can be made once you have placed your order.To make a change, please contact ecommerce@prestat.co.uk
Shipping to the United Kingdom
Royal Mail 48 Delivery: FREE for orders over £45 or £4.9 for smaller orders.Royal Mail 24 Delivery: £6.9 – Orders must be placed by noon for same day dispatch (for orders placed Tuesday to Friday)
DPD Next Day Delivery: £11.9 - Orders must be placed 2 PM for same day dispatch (for orders placed Tuesday to Thursday)
We are unfortunately not able to offer you pre-payment of any import duties, and will not be able to refund customs fees or orders that have not been delivered due to import fees not being paid by the recipient.
Royal Mail Europe Delivery: FREE for orders over £120 or £19.9 for smaller orders. Orders must be placed by 2 PM for same day dispatch.Please note that following Brexit, we are unable to offer delivery to Spain and Lithuania.
We are unfortunately not able to offer you pre-payment of any import duties, and will not be able to refund customs fees or orders that have not been delivered due to import fees not being paid by the recipient.
Transglobal Express Delivery: FREE for orders over £270 or £29.9 for smaller orders.
DPD Next Day Delivery: £11.9 - Orders must be placed 2 PM for same day dispatch (for orders placed Tuesday to Thursday)
Shipping to Europe
Besides the usual price and shipping costs, you may have to pay the imposed country VAT charges, the import/export and customs duties, if applicable. These are payable by the recipient.We are unfortunately not able to offer you pre-payment of any import duties, and will not be able to refund customs fees or orders that have not been delivered due to import fees not being paid by the recipient.
Royal Mail Europe Delivery: FREE for orders over £120 or £19.9 for smaller orders. Orders must be placed by 2 PM for same day dispatch.Please note that following Brexit, we are unable to offer delivery to Spain and Lithuania.
Shipping to the Rest of the World
Besides the usual price and shipping costs, you may have to pay the imposed country VAT charges, the import/export and customs duties, if applicable. These are payable by the recipient.We are unfortunately not able to offer you pre-payment of any import duties, and will not be able to refund customs fees or orders that have not been delivered due to import fees not being paid by the recipient.
Transglobal Express Delivery: FREE for orders over £270 or £29.9 for smaller orders.
Orders must be placed by 2 PM for same day dispatch.