Shipping policy – Prestat Chocolates

Shipping policy


Prestat is committed to ensuring your beautiful gifts and treats are delivered in perfect condition. We will pack your chocolates with protective bubble wrap in a plain brown box to keep your gifts a secret until you give them.
Orders are usually shipped the next working day (excluding weekends and Bank Holidays) after your order is successfully processed. You will receive an email containing a tracking number once your parcel is on its way.
Please note at busy times, including Christmas and Easter; shipping may take slightly longer.  
Tracking Numbers
We will provide a tracking number for your parcel once it is dispatched, which you can use to track your package.
Orders are usually shipped the next working day (excludes Saturday & Sunday). 
Special Notices
When the temperature in London exceeds 25 degrees, we may delay shipments and turn off the option for next day delivery.
Your order will be shipped in an unmarked box, and is not protected against excessive heat. Please bear in mind that any international order may be subject to delays at customs, and depending on where you are in the world, this could mean they could be exposed to the heat.
Changes to your order
We aim to ship orders as soon as we can, so we cannot guarantee any changes can be made once you have placed your order.To make a change, please contact

Shipping to the United Kingdom



Evri Standard - free for orders £60 and above


Evri Next Day


DPD Next Day


London Next Day Courier Delivery


Royal Mail Tracked 24


Royal Mail Tracked 48 - free for orders £60 and above


Please note that any delivery instructions must be left with the carrier of your choice once you have received your tracking details from them. 

Shipping to Europe and the Rest of the World

Please ensure all the delivery information is correct, including contact details, as this will need to be communicated to the import country prior to shipping the order.

Europe Delivery: £35 - Orders must be placed by 2 PM for same day dispatch.

Worldwide Delivery: £45 - Orders must be placed by 2 PM for same day dispatch.

Unfortunately, we are unable to refund fees and orders should the address or contact details be entered incorrectly at the time of purchase.